Often, the companies are flooded with so many features in their telephony devices that it becomes hard to manage all of them. To tackle this issue,Critical Links  has launched edgeDESKTOP, a client application that helps companies easily manage all telephony features.

Companies often have to deal with various tools phone, email, web services, firewall and file backup to manage their communication requirements. Integrating all of these and getting the optimum output can be difficult. With its edgeDESKTOP, Critical Links claims to deliver high-value functionality in a one self-contained product.

With its improved communication and collaboration facilities, the edgeDESKTOP considerably improves employee productivity, Critical Links officials said. The features offered with edgeDESKTOP include caller information, make and receive calls, record calls, visual voicemail,Microsoft Outlook integration, call forwarding, transfer, history and authentication.

Other features include Pop-up Window with Caller Info, Import and Collaborate with the Microsoft Outlook Contacts, Call Forwarding, Call Transfer and Groups and True Integration with Microsoft Outlook.

Critical Links vice president of product development, Alex Sarin, said that, with the edgeBOX, the company constantly strives to strike the right balance between having great user-friendly features that drive business productivity and making the product simple enough to use for the novice.

“With edgeDESKTOP, we believe that we have achieved the right balance,” Sarin said. “This application brings a lot of value to the edgeBOX user community and empowers them.”

The edgeBOX offers a complete networking infrastructure that is easy to install and configure, easy to maintain and upgrade and can be managed remotely. Customers can leverage edgeBOX for VOIP, IP-PBX, VPNs, security, NAC and QoS as well as web server, e-mail server and data storage.

In 2007, the company launched its own line of edgeBOX “Office-in-a-Box” dedicated network appliances. The new dedicated devices boost the edgeBOX value proposition for channel partners around the world, building on the success of the existing partnership model, where the edgeBOX software solution is provided to partners for installation on branded servers.

by Raju Shanbhag

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Kelly McGuire

www.critical-links.com