iTEMS managed services platform
Installed at the service providers NOC (NetworkOperations Centre), the iTEMS platform complements edgeBOX to provide an end-to-end solution than fulfils resellers\' and services providers’ needs to deliver managed services to the SME market.
iTEMS for deployment and management of multiple edgeBOX installations
iTEMS enables resellers and service providers to automate every phase of the business lifecycle, from mass subscriber device deployment and provisioning, to broadcasting software upgrades, proactive alarm management, subscriber tracking and inventory management, significantly reducing the time, effort and cost of deploying and managing CPE.
Managed Service Providers offering value-added services such as VPN, WiFi and VoIP, can deploy and administer these services in an automated and controlled fashion and implement new business models that create additional revenue streams.
As the installed base of edgeBOX units grows, the scalability of the management solution becomes critical, since the service provider must meet the needs of potentially hundreds of new customers being added daily. iTEMS supports more than 100,000 edgeBOX units from a single server and can scale further with multiple servers to meet future deployment demands.
iTEMS and edgeBOX are tightly integrated and work in a coordinated fashion through every deployment and operational stage.
iTEMS has an intuitive GUI that allows network administrators to track subscribers, monitor activity, and apply changes anywhere in the network.
For automating repetitive tasks, iTEMS also provides advanced scripting capabilities for a range of complex management actions. The administrator can, for example, program iTEMS to automatically download usage statistics files from each edgeBOX unit periodically (at a certain day/time) in order to better customise user configurations and to provide reports on network resource usage to customer\'s management staff. It can also schedule the upload of advertisements and information messages to deployed edgeBOX units at selected times.
When an edgeBOX unit is first connected to the network at the customer\'s premises it automatically triggers an action for authentication and registration with iTEMS using its unique serial number. Specific parametrisation for initial configuration can be uploaded to edgeBOX using this trigger mechanism.
Additional configuration may be performed in bulk for groups of edgeBOX units comprising potentially thousands of customers. Actions can be immediately executed or scheduled for specific maintenance periods that can occur out of hours to guarantee service continuity.
iTEMS has the capability to log all activity within the platform, including alarms collected from edgeBOX units, and provides a means to filter and configure notifications based on these logs. This enables, for example, support staff at the NOC to specify notifications to be generated if certain critical events (e.g. malfunctions, intrusions and performance problems) occur. Notifications can be then be sent by email or SMS to support staff cell phones allowing 24/7 coverage and instant event response.
Tel: 973-276-9006, 973-276-9007